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Shop No. 123, Vastralatha Complex, 1 Town, Vijayawada – 520001
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PARDHU CREATIONS · OFFICIAL STORE POLICY

Replacement & Delivery Damage Policy

Please read our store terms regarding non-replaceable items and delivery transit damage protection.

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Important Policy Summary:

All cloths, garments, and products are strictly NON-REPLACEABLE. The only exception is if a product suffers physical damage during delivery transit. In such cases, customers must share a continuous unboxing video proof directly to the owner contact. Once verified, the damaged product will be replaced and delivered within 2–3 business days.

1 Strict Non-Replaceable Product Policy

At Pardhu Creations (Shop No. 123, Vastralatha Complex, Vijayawada), every fabric, unstitched dress piece, saree, and ready-made outfit undergoes rigorous multi-stage quality inspections before being packaged and sealed.

To maintain the highest hygiene standards, fabric integrity, and fair wholesale pricing:

  • No general returns or replacements: Products once purchased and delivered cannot be returned or replaced due to change of mind, personal dislike, or color preference.
  • Size selection: We provide detailed measurements on our official Size Guide page. Please verify your sizing before placing an order, as size exchanges are not permitted.
  • Fabric care: Traditional handloom weaves, brocades, and silks have natural texture characteristics which do not constitute defects.

2 Exclusive Exception: Damage Occurring During Delivery

The only circumstance under which a replacement is granted is if the product is physically damaged in transit by the delivery carrier (courier or Rapido delivery partner).

📹 Mandatory Requirement: Unboxing Video Proof

To claim a replacement for transit damage, customers must provide a clear, uncut unboxing video adhering strictly to the following conditions:

  1. Continuous & Uncut: The video must be recorded in one single continuous shot without cuts, pauses, or post-production edits.
  2. Start Before Opening: The recording must clearly capture the unopened exterior parcel, showing all sides, the courier seal/tape, and the printed shipping label with the tracking barcode clearly legible.
  3. Demonstrate the Damage: The video must show the parcel being opened and immediately display the exact damaged portion of the cloth or garment in close-up.
  4. Time Limit: The unboxing video must be submitted within 24 hours of delivery receipt.

⚠️ Note: Photos alone, edited videos, or videos started after the parcel has already been opened will NOT be eligible for replacement under any circumstances.

3 Direct Submission Exclusively Through Owner Contact

All transit damage reports along with the uncut unboxing video proof must be sent directly to the store owner:

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Owner Direct WhatsApp / Call: +91 96400 96644
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Owner Direct Email: [email protected]

When contacting the owner, please include your Order Number (e.g. PCL-...), registered customer phone number, and attach the uncut unboxing video.

4 Fast 2–3 Days Replacement Delivery

🚀 Speedy Replacement Dispatch: Once your unboxing video proof is reviewed and verified by the owner, a brand new replacement of the damaged product will be immediately dispatched from our Vastralatha showroom and delivered to your doorstep within 2 to 3 business days.

Pardhu Creations Flagship Showroom:
Shop No. 123, Vastralatha Complex, 1 Town, Vijayawada – 520001, Andhra Pradesh, India.
Store Hours: Monday – Sunday: 10:00 AM – 9:30 PM.